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Complaints Handling

The number of complaints submitted in the Insurance sector has increased year on year in recent times in the UK.

Complaints Handling outlines how to deal with client complaints quickly and fairly. These rules aim to preserve a financial firm's most valuable asset: its reputation for integrity and client service.

Our Complaints Handling Training Course explains the rules for appropriately handling complaints from retail clients in the Insurance sector.

  • 45 Minutes
  • For all staff
  • Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.
  • Insurance Compliance Library
objectives

What you’ll learn in
this course

  • Recognise complaints and the importance of dealing with them appropriately
  • Recognise how the Firm may receive complaints
  • Know the procedure for handling complaints
  • Follow the rules and etiquette for handling complaints
  • Understand the role of the Financial Ombudsman Service (FOS)

Hear from our customers

Excellent easy-to-use LMS which Skillcast have specifically tailored to our needs to also host a Global Policy Portal and global staff surveys, alongside providing live MI reporting.
Being able to personalise our own training has been a game-changer! Excellent training was provided on how to use the CMS and the support team have been so helpful, patient and quick to reply when I've got stuck.
We have been enjoying e-learning with Skillcast for 10 years now. Their customer service is always at the highest level, always very attentive, responsive, and polite. Highly recommend to any company who is looking for a high quality e-learning and customer service (they have both in high standards).
We started using Skillcast for our employee's compliance training a few months ago and the experience has been excellent. Skillcast was very efficient in the set up process they then helped support us with rolling out our staff training in a seamless way. The course content is highly detailed and professionally delivered. Overall, I would highly recommend Skillcast as your LMS training provider.
Excellent courses with a brilliant support team
We've been using Skillcast for approx. 1.5 years and have been very happy with the service received and the courses offered. The customer service from the support team is excellent, they always respond quickly and are very helpful. The courses offered cover a broad range and the FCA courses were particularly useful to our business.
Incredibly helpful support team, who work with you to provide tailored advice and practical assistance. You are supported every step of the way. Would highly recommend.
I cannot overstate how happy with are with Skillcast. They are prompt, attentive, patient and always so good humoured. The teams work seamlessly, and there is always someone to cover in the absence of a team member. I am always impressed and very happy to work with the team.
A great LMS with a dedicated and knowledgeable team behind it. The LMS has a number of features that are gradually shared and which keeps on being developed.
Every member of the team I have had dealings with have been quick, efficient and very accommodating. No task or query is to big for them, and always a quick and prompt response. Pleasure to work with
We use Skillcast for our corporate training and it's a good LMS platform with a great variety of courses available. The platform is user-friendly and easy to navigate, and courses are up to date with legislation.
Skillcast is easy to set up and use. You can design the colours of the platform to fit you company branding. Support team are very helpful and nothing is too much trouble.
Excellent systems, user-friendly and easy to use.
Skillcast is a great platform to use for Compliance e-learning. The staff found the courses informative and engaging. There is a wide range of compliance related topics on the essentials library. The LMS is easy to use, and provides reports to track staff progress, which is a helpful feature.
The range of course libraries are comprehensive and the ability to select from multiple modules was important to us. The Global Library provides courses in multiple languages. We were also impressed with the microlearning modules. The platform is a great option for us and for our business requirements. We can also trust in Skillcast to review and update the modules so that they remain relevant and incorporate the latest developments in regulation.
Excellent services provided by the Skillcast team and the Skillcast system is simple to use.
The service provided for our company is excellent. The platform provides essential training for our business. When liaising with Skillcast in preparation for training delivery their customer service is excellent and we would definitely recommend.
Skillcast has truly transformed our approach to compliance training and tracking at Imagination. Not only does it seamlessly manage our global company's compliance requirements, but it also enhances employee engagement through its user-friendly interface and interactive content. What sets Skillcast apart is not just the platform itself, but also their exceptional customer service team. They are responsive, knowledgeable, and dedicated to providing tailored solutions to our unique needs. It's been instrumental in streamlining our compliance processes and fostering a culture of proactive risk management, growth & development."
They listened to our needs and helped tailor the existing course to our organisation with ease, ensuring accessibility requirements were maintained and the training was engaging and presentable. All their help was been very appreciated and I couldn't have asked them to do any more for us. I would recommend Skillcast to anyone looking to bring in new training modules to their organisation.
Skillcast provide an A-star product with excellent customer service support.

Feefo Customer Rating  ★★★★★ 4.9/5

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